These terms govern the use of UNFYCHAT, a service operated by VARK Technologies MMC (VÖEN 1310018631), Republic of Azerbaijan ("we"). By creating a workspace you accept them on behalf of the company you represent ("Customer").
1. The service
UNFYCHAT lets a business receive and answer customer messages from supported messaging channels in one shared inbox, assign conversations to staff and view analytics. Channel availability depends on the third-party platform (for example Meta) granting the necessary permissions and approvals; we cannot guarantee that a platform will approve or keep providing access.
2. Accounts and workspaces
- The person who registers becomes the workspace owner and is responsible for who is invited and what roles they receive.
- Keep passwords confidential. Tell us immediately at support@varktechnologies.com about any unauthorised access.
- Each workspace's data is kept separate from every other workspace.
3. Customer data and channel accounts
The Customer controls the messages and contacts processed in its workspace and confirms it has a lawful basis to process them. We process this data only to provide the service, as described in the Privacy Policy. The Customer connects its own social-media and messaging accounts through the platforms' official authorisation flows and must comply with those platforms' terms (including messaging windows and approved message templates).
4. Plans, trial and payment
- New workspaces start with a free trial. Paid plans are billed monthly in advance in AZN through our payment provider; card details are entered only on the provider's page.
- If you enable automatic renewal, you authorise us to charge the saved card each month until you cancel. You can cancel or turn renewal off at any time under Billing; access continues until the end of the paid period.
- If a payment fails, the service keeps working during a grace period stated in the app; afterwards the workspace becomes read-only until payment. Data is not deleted because of non-payment during the retention period in the Privacy Policy.
- Prices and limits may change with at least 30 days' notice; changes apply from your next billing period.
5. Acceptable use
Do not use the service for spam, unlawful content, harassment, or to circumvent the rules of the messaging platforms. We may suspend a workspace that puts the service, platforms or other customers at risk, and will tell you why where the law allows.
6. Availability and support
We work to keep the service available and secure but do not promise uninterrupted operation. Support is provided by e-mail at support@varktechnologies.com; priority support applies to plans that include it.
7. Liability
To the extent permitted by law, our total liability for any claim is limited to the fees paid by the Customer in the three months before the event. We are not liable for indirect losses or for outages of third-party platforms. [To be reviewed by counsel.]
8. Ending the service
You may stop using the service at any time. You can request an export or deletion of your workspace data; see the Privacy Policy.
9. Law and disputes
These terms are governed by the laws of the Republic of Azerbaijan. Disputes are first addressed by negotiation and then by the competent courts of Baku. [To be reviewed by counsel.]