Features

Everything your team needs to answer customers well

UNFYCHAT keeps the workflow your team already knows — a queue, an owner, a reply — and adds the tools that make it reliable at scale.

Shared queue and real-time inbox

Every incoming message from every channel lands in one queue that updates live on every screen. Urgent and long-waiting conversations rise to the top.

Live updates on desktop and phone
Unread indicators and notifications
Global search and saved views
Advanced filters by channel, tag, priority and status

Ownership without collisions

Taking a conversation is atomic: if two managers grab the same card at the same moment, only one wins. History shows every transfer.

Drag & drop or one-tap Take
Transfers and returns to the queue
Full assignment history
Keyboard shortcuts for fast work

Roles, departments and permissions

Owners control everything. Directors oversee all conversations and staff. Administrators manage people and channels. Managers work their own queue. Every check happens on the server.

Several owners, directors and administrators
Departments with leads
Invitation-only access
Audit log of sensitive actions

Tools for every reply

Fewer repeated keystrokes and better context in every conversation.

Quick replies with “/”
Templates with {{customer_name}} variables
Tags, priorities and internal notes
Customer profile and previous conversations

Automation and service levels

Make sure nobody waits too long, even outside working hours.

Automatic assignment (round robin or least busy)
Working hours and away messages
First-response SLA timers and alerts
Returning customers routed to their last manager

AI Assistant under your control

Help for your team, not a replacement. The assistant uses only the knowledge base you write and records every action.

Reply drafts, translation and summaries
Topic, sentiment and automatic tags
24/7 auto-replies only with owner consent
Usage limits, history and an instant off switch

Analytics you can trust

Every figure is computed from recorded events — never estimated.

Queue wait and first-response time
Performance by manager and channel
Daily volume and live workload
Personal dashboards for managers

Made for your languages

The whole interface is available in English, Russian, Azerbaijani and Georgian. Each person picks their own language; customer messages stay in the customer's language.

Automatic language detection
Saved personal preference
Localised e-mails
Works on iPhone and Android browsers

Bring your conversations together

Set up your company in a few minutes. Your team can start answering today.

Start free trial Talk to us

14-day trial. No card required.